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Help Desk & Support

Welcome to the Help Desk & Support center. This page is your one-stop resource for getting the assistance you need across technical issues, HR inquiries, benefits, and content updates. Please review the sections below to connect with the right team quickly.

Portal Content & Updates Support​

To keep company resources accurate and up to date, the content team manages this intranet portal. If you notice outdated information or need to request a new page or document upload, please reach out.

  • When to Contact:

    • Updates to department pages, organization charts, or process documents
    • New employee resources, FAQ entries, or training materials
    • Corrections to existing intranet content
    • Requests to publish internal news, events, or announcements

  • How to Get Help:

    • Fill out the Content Update Request Form below to request changes:

Technical Support​

Our IT team is here to help resolve issues related to computers, software, email, network access, and system permissions.

  • When to Contact:

    • Trouble logging into your company account or email
    • Issues accessing VPN, remote work tools, or shared drives
    • Hardware or software malfunctions (laptop, desktop, mobile devices, printers)
    • Requests for new software installation or system access

  • How to Get Help:

For urgent issues affecting your ability to work, please call the IT Help Desk directly.

Health & Benefits Support​

Our Benefits team supports you with questions related to health coverage, wellness programs, and retirement options.

  • When to Contact:

    • Questions about medical, dental, or vision coverage
    • Enrollment updates during open enrollment periods
    • Issues with insurance cards, claims, or provider networks
    • Retirement savings, ESOP participation, or 401(k) contribution changes

  • How to Get Help:

Human Resources Support​

The HR team assists with employment, payroll, and workplace policies to ensure you feel supported throughout your time at the company.

  • When to Contact:

    • Employment verification requests
    • Questions regarding payroll, tax forms, or direct deposit
    • Paid time off (PTO), leave of absence, or attendance questions
    • Policy clarifications, employee handbook guidance, or workplace concerns

  • How to Get Help: